FAQ

FAQs

1. What materials are NicoTin cans made from?

Our cans are crafted from high-grade metals, designed for durability and longevity. The materials are chosen to ensure that your nicotine pouches stay fresh and secure while also providing a sleek, stylish look.

2. Can I customize my can?

Absolutely! We offer a customization option that allows you to add your own text, icons, or even upload your own designs. You can preview your creation in real-time before placing your order to make sure it’s perfect.

3. How do I customize my can?

Simply select the customizable can option on the product page, then use our easy-to-use design tool to personalize your can. You can choose from a variety of fonts, icons, and upload images. Once you’re satisfied with your design, add it to your cart and proceed to checkout.

4. How long will it take to receive my custom can?

Typically, custom cans are produced and shipped within 5-7 business days. Shipping times may vary based on your location, but you will receive a tracking number as soon as your order is dispatched.

5. Can I see a preview of my custom design before ordering?

Yes, our customization tool allows you to see a live preview of your design as you create it. This ensures you know exactly what your can will look like before you finalize your order.

6. What is your return policy?

For plain cans, we offer a 30-day return policy if the item is unused and in its original condition. Due to the personalized nature of custom cans, we do not accept returns on custom orders unless there is a manufacturing defect.

7. How do I care for my Nic O' Tin can?

To keep your can looking its best, simply wipe it down with a damp cloth. Avoid submerging it in water or using abrasive cleaners. Proper care will help maintain its appearance and functionality over time.

8. Can I reorder a custom design?

Yes, if you have previously ordered a custom can and want another one with the same design, you can reorder it. Just log into your account, find your previous order, and select the reorder option.

9. Do you offer international shipping?

Yes, we ship our products worldwide. Shipping rates and times vary depending on the destination, and all applicable duties and taxes are the responsibility of the customer.

10. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website until it arrives at your doorstep.

11. What if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team at info@nicotin.co. We’re here to help and will do our best to resolve any issues promptly.

12. How can I submit a design idea for the premade collection?

We love seeing your creativity! If you have a design that you think would be a great addition to our premade collection, please contact us at info@nicotin.co. We’ll review submissions and may feature selected designs in our store.